Shipping Policy

Order processing

Most ready-to-ship items are prepared within a few business days of a confirmed order. Made-to-order pieces are ordered in after your order is placed, so processing time depends on the item and its current lead time. Estimated lead times, when available, are shown on the product page or confirmed in your order details.

Processing time is separate from transit time. The total time to receive an order is the processing time plus the carrier transit time for the method chosen at checkout.

Made-to-order items

Made-to-order pieces are not pulled from existing stock, so we place the order and then send it on to you. These items may take longer to ship than ready-to-ship products. If an order combines ready-to-ship and made-to-order items, the order may ship together once all items are ready, or in separate shipments, at our discretion.

Multiple distribution centers

We ship from more than one distribution center, so processing and transit times, carriers, and packaging can vary by item.

An order with items from more than one distribution center may arrive in more than one shipment, each with its own tracking number and timeline. Each shipment is sent as soon as that item is ready.

Shipping rates and methods

Available shipping methods and rates are calculated and shown at checkout based on the items in your cart and your destination. Any duties, taxes, or import fees that may apply are the responsibility of the customer unless stated otherwise at checkout.

Destinations

We currently ship within the United States and Canada. If your destination is not available at checkout, we are not able to ship there at this time.

Tracking and delivery

When a shipment is dispatched, tracking information is provided where the carrier or fulfilling partner supports it. Delivery estimates provided by carriers are not guaranteed, and transit times may be affected by weather, carrier delays, customs, peak seasons, or events outside our control.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Orders delayed, returned, or lost due to an incorrect or undeliverable address may require an additional shipping charge to resend, and any non-recoverable shipping costs may not be refundable.

Lost, delayed, or damaged shipments

If a shipment is significantly delayed, appears lost in transit, or arrives damaged, contact us with your order number and any tracking details so we can help review the situation. Remedies for damaged or incorrect items are handled under our Return Policy.

Policy changes

We may update this Shipping Policy at any time. The policy posted at the time of your order generally applies to that order unless a later written agreement, applicable law, or a required correction provides otherwise.