Shipping Policy

Order processing

Most ready-to-ship items are prepared within a few business days of a confirmed order. Made-to-order and handmade pieces are produced after the order is placed, so processing time depends on the item and current production queue. Estimated lead times, when available, are shown on the product page or confirmed in your order details.

Processing time is separate from transit time. The total time to receive an order is the processing time plus the carrier transit time for the method chosen at checkout.

Made-to-order and handmade items

Handmade and made-to-order pieces are crafted individually and are not pulled from existing stock. These items may take longer to ship than ready-to-ship products. If an order combines ready-to-ship and made-to-order items, the order may ship together once all items are ready, or in separate shipments, at our discretion.

Partner-fulfilled and dropshipped items

Some products are fulfilled by trusted supply partners and ship directly from the partner rather than from our studio. For these items, processing and transit times, carriers, and packaging are set by the fulfilling partner and may differ from our in-house pieces.

An order that includes both in-house and partner-fulfilled items may arrive in more than one shipment, with more than one tracking number, and on different timelines. Each shipment is sent as soon as that item is ready.

Shipping rates and methods

Available shipping methods and rates are calculated and shown at checkout based on the items in your cart and your destination. Any duties, taxes, or import fees that may apply are the responsibility of the customer unless stated otherwise at checkout.

Destinations

We currently ship within the United States and Canada. If your destination is not available at checkout, we are not able to ship there at this time.

Tracking and delivery

When a shipment is dispatched, tracking information is provided where the carrier or fulfilling partner supports it. Delivery estimates provided by carriers are not guaranteed, and transit times may be affected by weather, carrier delays, customs, peak seasons, or events outside our control.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Orders delayed, returned, or lost due to an incorrect or undeliverable address may require an additional shipping charge to resend, and any non-recoverable shipping costs may not be refundable.

Lost, delayed, or damaged shipments

If a shipment is significantly delayed, appears lost in transit, or arrives damaged, contact us with your order number and any tracking details so we can help review the situation. Remedies for damaged or incorrect items are handled under our Return Policy.

Policy changes

We may update this Shipping Policy at any time. The policy posted at the time of your order generally applies to that order unless a later written agreement, applicable law, or a required correction provides otherwise.